01
Watch for the email
Once we add you to the billing platform, the system emails your login details to you directly. Check your spam folder if it has not arrived.
Tenant help
Your portal, and how to top up.
Utilities at @Group buildings are prepaid and managed through the tenant portal. Everything you need to log in, check your balance and load credit is below — with a printable guide if you would rather have it on paper.
Getting started
Three steps, once.
You are added to the billing platform by us — you do not need to register yourself.
02
Log in at ezsts.co.za
Sign in with those details at www.ezsts.co.za. The Home screen is where you top up and see your balance.
03
Load credit before you need it
Top up from the Home screen. Because utilities are prepaid, it is worth staying a little ahead rather than topping up on the day.
Paying
Ways to top up, and what each one costs.
The cheapest route is an ordinary EFT from your banking app. The others are quicker but carry a fee.
Recommended
EFT from your banking app
Pay to the landlord’s bank account shown in the portal, using the payment reference it gives you.
- No platform fee
- Transfers from another bank can take up to 2 business days
- Pay in advance so credit is there when you need it
Instant
PayFast
Card or instant EFT through the portal when you need credit immediately.
- R2.00 plus 5% of the amount
- Excluding VAT
- Reflects straight away
Least efficient
Cash deposit
Possible, but the bank takes a meaningful cut before the money reaches your account.
- Bank fees above 1% of the amount
- Slower to reflect than PayFast
- Use EFT instead where you can
Downloads
Step-by-step guides.
Screenshots of every screen in the portal. Open in a new tab, or save and print.
Tenant portal guide
Logging in, the Home screen, topping up by EFT or PayFast, bank details and fees. One page.
Open PDFAdministrator guide
For @Group and landlord staff who run the billing platform: entity details, tariffs, meters and user management. Nine pages.
Open PDFStill stuck?
Tell us what the portal is doing.
If your login has not arrived, a top-up has not reflected, or a reading looks wrong, send us the detail and we will chase it with the billing platform rather than sending you back to a help page.